Hi, Rod here. 👋

ServiceNow

• Built new frontend components for ServiceNow's AI platform using the Lit framework, including menus and a chat interface, working closely with designers and integrating with backend APIs.
• Designed and built a multi-agent AI workflow to automate defect triage and fixes — pulling defect data from internal tools, searching the codebase, generating fix suggestions, implementing them, and writing unit, functional, and integration tests.
• Led the automated conversion of 270 manual test cases to automated execution in two months using the Claude API and a custom multi-agent workflow, combining Playwright MCP, self-healing test agents, and CI integration with Jenkins.
• Established test infrastructure for the new AI platform with Playwright, modernizing the testing stack by migrating from legacy Selenium frameworks, integrating with Jenkins CI/CD, and enabling validation of complex multi-agent workflows

Veeva Systems

• Performed deployments, upgrade testing, and support for 45+ applications across the engineering organization, including Jira, Confluence, GitLab, GitHub, Browserstack, Sendgrid, and Tableau.
• Supported 14 product QA teams, helping organize and maintain their testing infrastructure, and implemented and maintained integrations across applications for cross-functional teams spanning Development, QA, PM, and Operations.
• Led the Sendgrid email migration, moving user accounts across multiple email clients under a unified system with zero email or service loss for any supported team.
• Set up and documented a shared JetBrains license server used across engineering teams, and drove vendor relationships and performance/reporting improvements using APIs and SQL.

Nvidia

• Maintained MySQL databases for a 300-person engineering organization, including backup snapshots and data integrity testing.
• Updated and maintained Python scripts across Linux test environments, and reduced test server load by optimizing problematic queries, improving response time by 8%.
• Performed KVM hypervisor redeployments and guest VM recovery, and deployed Linux test servers as part of the test automation and lab infrastructure team.

Santa Clara University